fun36 FAQ

You must be at least 18 years old and resident in a jurisdiction where online gaming is permitted. fun36 operates a strict 18+ policy with no exceptions. If our compliance team detects an underage account, it will be closed immediately and any balance forfeited.

No. Each player is entitled to one account only. Duplicate accounts are detected automatically. If multiple accounts are found sharing the same device, IP address, or bank details, they will all be suspended and bonuses voided. If you have accidentally created a second account, contact Live Chat straight away to have it removed.

The minimum deposit is RM 25. There is no maximum set by fun36 itself, though your bank or e-wallet provider may impose its own daily transfer limits. Funds typically appear in your fun36 wallet within 1 minute of a successful transfer.

Pending deposits are rare and usually resolve within a few minutes. If your balance has not updated after 10 minutes, open a Live Chat and share your transaction reference number, the amount, and the payment method used. Do not submit the same payment twice, as this can cause duplicate transactions that take longer to untangle.

The minimum withdrawal is RM 50. The daily withdrawal limit for a Starter-tier account is RM 24,000. Players at higher VIP tiers enjoy increased daily limits — up to RM 300,000 at Diamond level. Withdrawals are credited to the same bank account or e-wallet used for deposits.

The most common reasons are:

• Outstanding wagering requirement on an active bonus — check your bonus status before requesting a withdrawal.
• KYC documents not yet verified — submit your ID before your first withdrawal.
• Bank account name does not match your fun36 profile name.
• The requested amount exceeds your daily limit for your VIP tier.

If none of the above apply, contact Live Chat with your withdrawal ID.

Deposit any amount from RM 25 on your first deposit and fun36 adds 115% on top, up to a maximum bonus of RM 425. The combined balance (deposit + bonus) must be wagered 14 times before a withdrawal is processed. The bonus is valid for 7 days from the date it is credited. It applies to slots, fishing, and crash games — it cannot be used to clear the requirement on live tables unless specified in the current promotion terms.

No code is needed. The 1.6% daily cashback is calculated automatically on net losses from the previous calendar day and credited to your account each morning. It carries no wagering requirement and can be withdrawn after a single rollover. Higher VIP tiers receive a higher cashback rate — Silver gets 1.9%, Gold 2.2%, and so on up to 3.1% at Diamond.

All games use certified Random Number Generators (RNGs) supplied by the game studios. Each title publishes its Return-to-Player (RTP) percentage, which you can see on the game information panel before you bet. For example, Crash Bonus by Evolution has an RTP of 97.7% and Juma Dragon by PG Soft returns 97.0%. These figures represent long-run theoretical averages, not guaranteed per-session returns.

Selected slots from PG Soft and Pragmatic Play support a demo mode accessible without a funded balance. Live dealer tables, crash games, and fishing games require a real-money balance because they run on live feeds with actual stakes from other players. Log in to your account and look for the "Try" or "Demo" label on eligible game cards.

Because the APK is distributed outside the Google Play Store, Android may display an "Install blocked" or "Unknown sources" prompt. To proceed:

• Go to Settings → Apps → Special app access → Install unknown apps.
• Select your browser (e.g. Chrome) and enable "Allow from this source".
• Return to the downloaded APK file and tap Install.

You can re-disable the setting after installation. The APK is scanned and safe; the warning is a default Android precaution for all sideloaded files.

Log in, go to Account → Verification, and upload a clear photo or scan of one of the following:

• National ID Card (NID / MyKad) — both sides
• Passport — photo page
• Driving Licence — front

Files must be under 5 MB, in JPG or PNG format, and show the full document without cropping. The compliance team reviews submissions within 12 hours. You will receive an in-app notification once verified.

On the Login page, tap "Forgot Password". Enter the mobile number registered to your account. You will receive a one-time code by SMS. Enter the code, set a new password of at least 8 characters mixing letters and numbers, and confirm. If you no longer have access to that number, contact Live Chat and provide your registered name and last deposit details for identity confirmation.

You can set deposit limits, session time reminders, cooling-off periods (24 hours to 30 days), or a full self-exclusion of 6 months or more. Deposit limits take effect immediately. Self-exclusions are irrevocable during the chosen period — not even Live Chat can reverse them early. If you feel your gaming is causing harm, visit our Responsible Gaming page for further guidance and links to external support.

All accounts require a date-of-birth declaration at registration, and KYC verification confirms age via official government-issued ID. We recommend that all adults sharing a device use parental-control software to prevent children from accessing gambling sites. If you suspect an underage person is using a fun36 account, report it to Live Chat immediately — we will investigate and act on the same business day.