fun36 Privacy Policy

Overview

This Privacy Policy describes how fun36 (operated at fun36.site) collects, uses, stores, and protects personal information when you visit our website, create an account, deposit funds, or use any of our services. By registering or continuing to use fun36, you confirm that you have read and agree to this policy.

fun36 is committed to handling your data with care. We collect only what we need, use it for clearly defined purposes, and do not sell your personal information to third parties.

Information We Collect

We collect personal data at different stages of your relationship with fun36. The table below outlines the main categories, examples, and why each is collected.

We do not collect sensitive personal data such as race, religion, or political opinions unless it appears incidentally in a document you submit for KYC.

How We Use Your Information

fun36 uses the information we hold for the following purposes:

• Running your account: registering you, verifying your identity, processing transactions, and paying out winnings.
• Keeping the platform secure: detecting suspicious login attempts, investigating fraud, and enforcing our Terms and Conditions.
• Personalising your experience: remembering your preferred language, game history, and bonus eligibility — so the lobby feels familiar when you log in.
• Customer support: responding to queries via 24/7 Live Chat, following up on withdrawal delays, and resolving disputes.
• Marketing (opt-in only): if you have opted in, we may send bonus alerts, game announcements, or promotional messages via SMS or push notification. You can opt out at any time from your account settings.
• Regulatory compliance: retaining records as required by applicable laws, including anti-money-laundering obligations.

We do not use automated profiling to make decisions that significantly affect you without human review.

When We Share Your Data

fun36 does not sell your data. We share it only in the following circumstances:

Service providers

We work with third-party vendors — including payment processors (supporting Touch 'n Go eWallet, DuitNow, FPX Online Banking, and Bank Transfer), game studios, and cloud hosting providers — who access only the minimum data needed to deliver their service and are bound by confidentiality agreements.

Legal obligations

We may disclose data to law enforcement, regulators, or courts when required by law or when we believe disclosure is necessary to protect the safety of users or the integrity of the platform.

Business transfers

If fun36 is involved in a merger or acquisition, your data may transfer to the new entity. We will notify you of any material change in ownership or data-handling practices.

Cookies and Tracking Technologies

fun36 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse site traffic. The main types are:

• Essential cookies: required for the site to function — session tokens, security cookies, load-balancing.
• Functional cookies: save your display language, last-played game, and lobby filters.
• Analytics cookies: aggregate, anonymised data on page visits and feature usage; no personally identifiable information is shared with analytics providers.

You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from staying logged in to your fun36 account.

How Long We Keep Your Data

We keep your account data for as long as your account is active. If you close your account, we retain core records (identity documents, transaction logs, and communication history) for a minimum of five years to satisfy anti-money-laundering and audit requirements. After that period, data is securely deleted or anonymised.

Live chat transcripts are stored for 12 months and then purged unless they are part of an ongoing dispute.

Your Rights as a fun36 Player

Regardless of where you are located in Malaysia, you have the following rights regarding the personal data fun36 holds about you:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request that we delete your data, subject to legal retention requirements.
• Objection: object to your data being used for direct marketing at any time.
• Portability: receive your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team via 24/7 Live Chat. We aim to respond within 14 working days. Identity verification will be required before we action any request.

Security Measures

fun36 applies industry-standard security practices to protect your personal information:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Passwords are stored using one-way hashing; staff cannot read your password in plaintext.
• Access to personal data is restricted on a need-to-know basis; staff accounts are logged and audited.
• Financial transactions are processed through PCI-DSS-compliant payment gateways.

No system is completely immune to breaches. If a breach occurs that is likely to affect your rights, we will notify you and relevant authorities as promptly as the situation allows.

Players Under 18

fun36 strictly prohibits anyone under the age of 18 from registering or using our services. We do not knowingly collect personal data from minors. If you believe a person under 18 has registered an account, please contact us immediately via Live Chat and we will close the account and delete the associated data without delay.

Policy Updates

fun36 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features. When we make material changes, we will display a notice on the platform for at least 14 days before the new policy takes effect. The "Last updated" date at the top of this page always shows when the most recent revision was made.

Continuing to use fun36 after the effective date of a revised policy constitutes acceptance of the changes.

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, please reach out through our 24/7 Live Chat available on fun36.site. Our support team can escalate data-related requests to the appropriate team internally.

When contacting us about a data request, please include your registered username and a brief description of your request so we can verify your identity and respond efficiently.