fun36 – Keeping Your Play Healthy and in Control

Our Commitment to Player Wellbeing

fun36 operates on the principle that gambling is a form of entertainment — not a way to make money or solve financial problems. We ask every player to approach the platform with that mindset before placing a single bet.

This page is not a legal disclaimer written to tick a box. It describes real, working tools inside your fun36 account that you can activate at any time — no questions asked, no waiting period beyond what is noted below.

We also reserve the right to intervene proactively. If our team notices patterns that suggest a player may be in distress — unusually rapid deposit sequences, repeated maximum bets after a string of losses, or requests to override a cooling-off period — we will reach out via our 24/7 Live Chat before the account suspension process begins.

Signs That Play May Be Becoming a Problem

Problem gambling rarely announces itself clearly. The following patterns are known early indicators. Recognising one or two of them does not mean you have a gambling disorder, but it is a signal worth taking seriously.

Spending more money or time than you originally planned on a single session.
Returning to win back money you have already lost ("chasing losses").
Lying to family or friends about how much time or money you spend gambling.
Borrowing money, selling belongings or missing bills in order to fund gambling.
Feeling anxious, restless or irritable when you are not able to access the platform.
Gambling to cope with stress, loneliness or difficult emotions rather than for entertainment.
Continuing to play even after deciding several times to stop.

If three or more of the above apply to you on a regular basis, we strongly recommend using the self-exclusion tool described in Section 5 and contacting a support organisation listed in Section 7 before playing again.

Quick Self-Assessment

Answer these five questions honestly. They are adapted from widely used clinical screening tools and are for your own reflection — your answers are not shared with fun36.

#	Question	If your answer is "Yes"
1	Have you ever gambled with money needed for rent, food or bills?	Consider setting a strict deposit limit.
2	Have you ever felt the need to bet larger amounts to get the same level of excitement?	Consider a cooling-off period or stake limit.
3	Have you spent more than 3 hours in a single session in the past week?	Use the session time reminder tool.
4	Has someone close to you expressed worry about your gambling in the past six months?	Talk to them, and consider self-exclusion.
5	Have you ever felt guilt or shame after a gambling session?	Reach out to 24/7 Live Chat for a confidential chat.

Account Controls and Limit Tools

All of the following tools are available directly from your fun36 account settings. They take effect immediately unless stated otherwise.

Tool	What It Does	How to Activate	Takes Effect
Deposit Limit	Sets a daily, weekly or monthly cap on how much you can deposit into your account.	Account Settings → Responsible Gaming → Deposit Limits	Immediately on decrease; 48 hours on increase
Session Time Reminder	Sends a notification after a set number of minutes in an active session, prompting you to review your play.	Account Settings → Responsible Gaming → Session Timer	Immediately
Loss Limit	Caps the net amount you can lose over a chosen period. Once reached, further bets are blocked until the period resets.	Account Settings → Responsible Gaming → Loss Limits	Immediately on decrease; 48 hours on increase
Cooling-Off Period	Temporarily suspends your account for 24 hours, 7 days or 30 days. Login and deposits are blocked; pending withdrawals proceed normally.	Account Settings → Responsible Gaming → Take a Break	Immediately; cannot be cancelled early
Reality Check	Displays how long you have been logged in and your net result for that session at regular intervals you choose.	Account Settings → Responsible Gaming → Reality Check	Immediately

Reducing a limit or activating a cooling-off period is always instant. Increasing a limit or cancelling a cooling-off period requires the platform to enforce a mandatory waiting period to prevent impulsive reversals.

Self-Exclusion: How It Works

Self-exclusion is the strongest individual control available on fun36. Once activated, it closes your account to login, deposits and new bets for the duration you select. Any withdrawable balance can still be requested via our 24/7 Live Chat.

Available exclusion durations

6 months
1 year
3 years
Indefinite (minimum 5 years before reinstatement review)

How to request self-exclusion

1
Contact 24/7 Live Chat Open the Live Chat widget and tell the agent you want to self-exclude. They will not try to dissuade you.
2
Confirm your identity The agent will verify your account using your registered details. This prevents accidental exclusion of the wrong account.
3
Choose your duration Select from the durations listed above. The agent will record your choice and explain what happens to any remaining balance.
4
Exclusion activates immediately Your account is locked within minutes. You will receive a confirmation. Marketing emails from fun36 will also stop for the exclusion period.
5
Reinstatement requires a 7-day review When your exclusion period ends, you must actively request reinstatement. There is a mandatory 7-day cooling-off review before access is restored.

Keeping Minors Away from Gambling

fun36 strictly prohibits anyone under 18 years of age from registering or playing on the platform. All new accounts require age verification as part of the KYC process, using a National ID Card (NID), Passport or Driving Licence.

If you share a device with younger family members, we recommend the following:

Always log out of your fun36 account when you are not using the device.
Do not save your login credentials in a shared browser profile.
Use device-level parental controls to block access to gambling websites.
Keep financial information, including linked bank accounts and e-wallets, inaccessible to children.

If you believe a minor has accessed a fun36 account, contact our 24/7 Live Chat immediately. We will suspend the account and investigate without delay.

Getting Help in Malaysia

fun36 encourages any player who feels their gambling is out of control to seek professional help. The following organisations provide confidential support in Malaysia at no cost.

Organisation	What They Offer	How to Reach Them
Befrienders Malaysia	Emotional support and listening service for anyone in distress, available around the clock.	03-7627 2929 (24/7)
Talian Kasih 15999	Social welfare hotline operated by the Ministry of Women, Family and Community Development for counselling referrals.	15999 (24/7)
Malaysian Mental Health Association (MMHA)	Counselling, support groups and referrals to certified therapists who work with behavioural addictions.	mmha.org.my
Gamblers Anonymous Malaysia	Peer-support meetings based on the 12-step programme, held in multiple cities including Kuala Lumpur.	gamblersanonymous.org.my

Reaching fun36 on This Topic

All responsible gaming requests — limit changes, cooling-off activation, self-exclusion, questions about a family member's account — are handled through our 24/7 Live Chat. This channel is available every day of the year with no queued bot responses for responsible gaming issues; you will speak with a trained agent.

We do not have a dedicated email address for responsible gaming. This is intentional: live chat allows us to act faster and prevent any delay between a request and the account restriction being applied.

If you are contacting us about a cooling-off or self-exclusion request, please do not log out of your account before the agent confirms the restriction is active. This ensures there is no window in which the account remains accessible.

Play within your limits. When you are ready, fun36's full game library is waiting.

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Responsible Gaming at fun36